{"id":1798,"date":"2017-11-02T17:06:48","date_gmt":"2017-11-02T16:06:48","guid":{"rendered":"https:\/\/www.accueil.it\/?page_id=1798"},"modified":"2024-03-19T15:07:17","modified_gmt":"2024-03-19T14:07:17","slug":"servizi-inbound","status":"publish","type":"page","link":"https:\/\/www.accueil.it\/servizi-inbound\/","title":{"rendered":"Servizi Inbound"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;vc_default&#8221;][vc_column css=&#8221;.vc_custom_1498229431694{padding-bottom: 50px !important;}&#8221;]<div id=\"ultimate-heading-7327662ed967d7303\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-7327662ed967d7303 uvc-333 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-7327662ed967d7303 h2'  data-responsive-json-new='{\"font-size\":\"desktop:26px;\",\"line-height\":\"desktop:32px;\"}' ><h2 style=\"font-weight:bold;margin-bottom:20px;\">Capitalizziamo ogni contatto<\/h2><\/div><\/div>[vc_column_text]In un mercato sempre pi\u00f9 competitivo e globale le aziende che vogliono avere successo devono spostare l&#8217;attenzione dal &#8220;prodotto&#8221; al &#8220;cliente&#8221;.<br \/>\nOgni chiamata da parte del cliente \u00e8 un&#8217;opportunit\u00e0 di conquista o di fidelizzazione e deve essere accolta con disponibilit\u00e0 e professionalit\u00e0, capitalizzando ogni contatto e cogliendo ogni occasione di dialogo.<br \/>\nL&#8217;interazione tra il cliente e l&#8217;azienda deve essere costante, diretta, efficiente ed efficace. Solo cos\u00ec il cliente si sente gratificato.[\/vc_column_text][\/vc_column][vc_column css=&#8221;.vc_custom_1498229445232{padding-bottom: 50px !important;}&#8221;]<div id=\"ultimate-heading-9443662ed967d73a9\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-9443662ed967d73a9 uvc-9073 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-9443662ed967d73a9 h2'  data-responsive-json-new='{\"font-size\":\"desktop:26px;\",\"line-height\":\"desktop:32px;\"}' ><h2 style=\"font-weight:bold;margin-bottom:20px;\">Servizi offerti<\/h2><\/div><\/div><div class=\"smile_icon_list_wrap ult_info_list_container ult-adjust-bottom-margin   vc_custom_1510061991836\"><ul class=\"smile_icon_list left hexagon\"><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"Defaults-headphones\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-3527\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-3527 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">1. GESTIONE NUMERI VERDI<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-3527 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><ul>\n<li>Gestione delle chiamate in arrivo al vostro numero verde, erogazione di informazioni o di servizi a valore aggiunto.<\/li>\n<li>Promozione\/vendita di prodotti a partire dalla richiesta d\u2019informazioni.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/gestione-numeri-verdi\/\" title=\"Gestione numeri verdi\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"icomoon-icomoonfree-16x16-question\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-4934\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-4934 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">2. HELP DESK<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-4934 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p>Supporto tecnico a distanza (telefonico o via web) per l\u2019utilizzo\/manutenzione dei vostri prodotti oppure ai vostri dipendenti per la risoluzione di problemi informatici.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/help-desk\/\" title=\"HELP DESK\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"Defaults-cart-arrow-down\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-6997\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-6997 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">3. CAMPAGNE PROMOZIONALI<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-6997 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p class=\"testo\">Supporto alle richieste di informazioni in merito alle nuove campagne promozionali o a quelle in corso.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/gestione-campagne-promozionali\/\" title=\"Campagne promozionali\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"icomoon-icomoonfree-16x16-notification\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-3588\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-3588 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">4. GESTIONE RECLAMI<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-3588 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><ul>\n<li>Gestione dei reclami inoltrati dai clienti.<\/li>\n<li>Possibilit\u00e0 di gestione combinata di canali di comunicazione classici e moderni (telefono, lettera, fax, e-mail, internet).<\/li>\n<\/ul>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/gestione-reclami\/\" title=\"Gestione reclami\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"Defaults-cart-plus\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-5759\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-5759 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">5. ASSISTENZA POST-VENDITA<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-5759 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p>Solleciti di pagamento per somme non versate (es. bollette domestiche, pagamento fatture, bonifici, multe stradali, tasse) o avviso di scadenze di pagamento a breve termine.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/servizi-assistenza-post-vendita\/\" title=\"Assistenza post-vendita\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"icomoon-icomoonfree-16x16-earth\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-6507\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-6507 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">6. SUPPORTO INTERNET<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-6507 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p>Supporto ai visitatori del vostro sito relativamente alla navigazione e alle modalit\u00e0 di utilizzazione (alfabetizzazione del sito, co-browsing, page-pushing), assistenza nei pagamenti on-line.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/supporto-internet-accueil\/\" title=\"Supporto internet\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"icomoon-icomoonfree-16x16-laptop\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-5385\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-5385 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">7. CENTRALINO REMOTO<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-5385 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p>Gestione remota del centralino e delle attivit\u00e0 di segreteria.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/centralino-remoto-accueil\/\" title=\"Centralino remoto\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:60px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:20px;background:#cc3300;color:#ffffff;border-color:#cc3300;\"><i class=\"icomoon-icomoonfree-16x16-bubbles4\" ><\/i><\/div><div class=\"icon_description\" id=\"Info-list-wrap-2220\" style=\"font-size:20px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-2220 h3'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:22px;\"}'  style=\"font-family:&#039;Open Sans Condensed&#039;;font-weight:700;\">8. SUPPORTO ALLE VENDITE<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-2220 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:20px;\"}'  style=\"\"><p>Gestione della clientela relativamente agli ordini di acquisto di prodotti\/servizi distribuiti attraverso i diversi canali di vendita.<\/p>\n<\/div><\/div><div class=\"icon_list_connector\"  style=\"border-right-width: 1px;border-right-style: dashed;border-color: #ffb536;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/www.accueil.it\/servizi-inbound\/supporto-alle-vendite\/\" title=\"Supporto alle vendite\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><\/ul><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;vc_default&#8221;][vc_column css=&#8221;.vc_custom_1498229431694{padding-bottom: 50px !important;}&#8221;][vc_column_text]In un mercato sempre pi\u00f9 competitivo e globale le aziende che vogliono avere successo devono spostare l&#8217;attenzione dal &#8220;prodotto&#8221; al &#8220;cliente&#8221;. Ogni chiamata da parte del cliente \u00e8 un&#8217;opportunit\u00e0 di conquista o di fidelizzazione e deve essere accolta con disponibilit\u00e0 e professionalit\u00e0, capitalizzando ogni contatto e cogliendo ogni occasione di dialogo.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/pages\/1798"}],"collection":[{"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/comments?post=1798"}],"version-history":[{"count":4,"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/pages\/1798\/revisions"}],"predecessor-version":[{"id":3644,"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/pages\/1798\/revisions\/3644"}],"wp:attachment":[{"href":"https:\/\/www.accueil.it\/wp-json\/wp\/v2\/media?parent=1798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}